Returns

We hope the goods you order from us will arrive in good condition and be exactly what you ordered. However, we understand that sometimes you will need to return goods to us either because you have changed your mind about them, we processed your order incorrectly or the goods are faulty.

My products are faulty, what should I do?

Simply return the items to us and if we find they are faulty, we will either send out replacement products or give a full refund. Please quote your order number with the returned product and inform us by email that the items have been sent. We recommend sending the items by Recorded Delivery or another method which provides proof of posting. If the items are not received by us and you have no proof of postage, we will not be able to offer any refund or dispatch replacement items.

I’ve changed my mind about the products, what can I do?

If you change your mind about the items simply return them to us in perfect, un-opened, re-saleable condition within 7 days and we will refund the cost of the product(s) in full. Delivery charges are NOT refundable. Please note we cannot offer refunds on printed balloons or helium cylinders/tanks. If you wish to cancel you order prior to dispatch we will give a full refund. However, if your order has already been prepared for dispatch there will be a charge for the cost of packing and administration.

You’ve sent me the wrong items, what should I do?

Firstly contact us and explain what items have been sent out incorrectly. Once we have established what items have been mistakenly dispatched, return the items to us in perfect, un-opened, re-saleable condition and we will either send out the correct products or give a full refund. Please quote your order number with the returned product and inform us by email that the items have been sent. We recommend sending the items by Recorded Delivery or some other method that provides a proof of posting. If the items are not received by us and you have no proof of posting, we will not be able to offer any refund or dispatch replacement items.